Managed Infrastructure Services
Reliable server, database and network operations with proactive monitoring and incident support.
What we do
We run your servers, databases and network with proactive monitoring, defined runbooks and a clear ownership model, so operations do not depend on individual memory.
Server Management
Linux administration, configuration management and repeatable, scheduled patching.
Database Management
Deployment, backup, replication and tuning handled as a routine rather than an emergency.
Monitoring and Alerting
Dashboards and actionable alerting, with maintained runbooks for the alerts that matter.
Network and DNS
Firewalls, routing, DNS and connectivity maintained and documented as they change.
Backup and Continuity
Backup schedules with offsite copies and restore testing on a defined cadence.
Incident Support
A defined response path with clear ownership and communication when something breaks.
Common challenges
Infrastructure that only works because one person understands it is a single point of failure, regardless of how healthy the servers are.
- Systems that function only because one engineer knows them intimately
- Patching deferred indefinitely because no safe window ever appears
- Alerting so noisy that genuine warnings are ignored
- Backups that are never tested and occasionally fail silently
Our approach
We take ownership of the full operational picture first — inventory, patch state, monitoring coverage and backup status — so improvements are based on what is actually deployed rather than what should be.
We document every recurring task as a runbook and automate it where practical, so routine operations survive people changing roles or leaving.
Technology
Linux, AWS and Azure, with PostgreSQL, MySQL and Redis, plus Prometheus and Grafana for monitoring.
FAQ
Do you offer round-the-clock support?
Coverage depends on the agreement we put in place. Contact us and we will set out clearly which support models we can offer and what response times we can commit to.
Can you take over infrastructure built by someone else?
Yes. We start with a documented audit of the estate, then prioritise by production risk rather than by what is easiest to fix.
How do you handle handover to our internal team?
Through written runbooks and working documentation, so an internal team can take full ownership without reverse-engineering the environment.
Can you work alongside our internal IT team?
Yes. We can act as the escalation point for specialist platform work while your team keeps day-to-day ownership, and we define that split in writing at the start.
Related services
These services often overlap with this work.
Discuss infrastructure support
Tell us about your environment and SLAs.